Customer Related Processes-Part 2

1. Customer contracts / purchasing orders are reviewed and recorded prior to the confirmation to service to ensure that Company is able to fulfil and meet obligations in contract and / or booking schedule. Contracts / orders are reviewed to ensure:

? Correct and defined service requirement
? Available resources (vehicle, driver and other facilities) to supply such services
? Delivery date is defined
? Quotation / Service price is correct

2. Responsibilities are defined and communicated to ensure timely deliveries. The requirements include:

? Customer’s address / data
? Item or model product to be delivered
? Quantity and dimension (length, thickness, specification, etc.)
? Delivery dates & Destination
? Customer feedback, including customer complaints.

3. Record of any changes to the contract/order shall be:

• Accepted and approved by the customer
• By the Head of Sales Department or F/Manger and/or Managing Director
• Communicated to the relevant departments

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14 Responses to Customer Related Processes-Part 2

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