Monthly Archives: May 2010

Customer Related Processes-Part 2

Posted on May 3, 2010 by isotrainer

1. Customer contracts / purchasing orders are reviewed and recorded prior to the confirmation to service to ensure that Company is able to fulfil and meet obligations in contract and / or booking schedule. Contracts / orders are reviewed to … Continue reading →

Posted in Customer Focus | Tagged , , , , , , , , , , , , , , | 14 Comments

Customer Related Processes

Posted on May 3, 2010 by isotrainer

1. The Company shall determine customer requirements including: – a) Requirements specified by the customer, including the requirements for manufacturing, delivery and support. b) Additional requirements not specified by the customer but necessary for intended or specified use. c) Obligations … Continue reading →

Posted in Customer Focus, iso 9001:2008, Quality Manual, Quality System | Tagged , , , , , , , | 16 Comments