Monday, October 26, 2015

ISO 9001:2015 Revision-Part 2

The Revised Quality principles
revised quality principles iso 9001 2015
Quality Management Principle 1.Customer Focus
The primary focus of Quality management is to meet customer requirements and to strive to exceed customer expectation.

Quality Management Principle 2.Leadership
Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the quality objectives of the organization.

Quality Management Principle 3.Engagement of People It is essential for the organization that all people are competent,empowered and engaged in delivering value.

Quality Management Principle 4.Process Approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as coherent system.

Quality Management Principle 5.Improvement
Successful organizations have an ongoing focus on improvement.

Quality Management Principle 6 Evidence based Decision Making Decision based on the analysis and evaluation of data and information are more likely to produce desired result

Quality Management Principle 7.Relationship Management
For sustained success,organizations manage their relationships with interested parties,such as suppliers.

Sunday, October 25, 2015

ISO 9001:2015 Revision-Part 1

Objective of revision
Maintain relevance
•Enhance an organization’s ability to satisfy customers.
•Provide integrated approach to organizational management,and integrate with other management systems.
•Reflect needs of all user groups and increasingly complex operating environments
•Set a consistent foundation for next 10 years

What's new?
Explicit requirement for “risk-based thinking” to support and improve the understanding and application of the process approach,
•Fewer prescribed requirements; more performance based,
•Less emphasis on documents,
•Improved applicability for services,
•Standardized core text, structure, definition enable organizations with multiple management systems to achieve improved integration and implementation.

Wednesday, August 12, 2015

More ISO 9001:2015 latest revision free training and seminars

A lot of training sessions , briefing and workshop carried out starting last month on wards in Malaysia to introduce quality personnel around the world on the latest ISO 9001:2015 revision. Among the sessions, there were in depth explanation and also a few which just like a briefing session discussing the main changes on the latest revision of ISO 9001:2015 standard which have been drafted quite some time by the committee. Transition from 5 years to revise the standard now become more than that.

Anyway the most important thing is not just the main big changes contain in the lastest ISO 9001:2015 revision but also the impact that going to happen.There were so many questions to address. Does it impact our factory operations/plant? does it impact our cost? Does it impact our resources?Does it impact any legal/regulations? Does it involved new additional training to my company to fulfill the requirement? All these questions pop out.

To get all the information there were many ways. You can go for free training by SIRIM from link here:  Free ISO training for ISO 9001:2015

Or in the other hand you could just go for paid one. Example from BSI which i found it below. Its quite cheap and reasonable. BSI, im promoting this, i think i should get paid a little money here. ;)

Enjoy our special offer 2-for-1 admission.
Seats are limited.
Do not wait any longer and book your seat now!
Date: 18th September 2015 Time: 0830 - 1230
Venue: Armada Hotel, Petaling Jaya Price: RM60 and
Receive a second free registration

Wednesday, August 5, 2015

ISO 9001: 2015 draft is now finalized

Final draft of ISO 9001:2015 is out. Last year SIRIM had similar seminar on final draft of the ISO 9001:2015 changes. Now the standards is finalized and it is no more called final draf 2015 but it is a new revised ISO 9001 standards. The main changes in ISO 9001:2015 are the adoption of the HLS as set out in Annex SL of ISO Directives Part 1. An explicit requirement for risk based thinking to support and improve the understanding and application of the process approach. Fewer prescribed requirements. Less emphasis on documents.Improved applicability for services. A requirement to define the boundaries of the QMS.

Others, there were increased emphasis on organizational context, increase leadership requirements and finally greater emphasis on achieving desired outcomes to improve customer satisfaction.

There were briefing organize by SIRIM for free of charge to have a better understanding on the new changes. You may refer to below location, venue and date as adressed.

Location: Penang
Venue: The light hotel, Seberang Jaya
Date: 5 August 2015 (Wednesday)

Location: Johor
Venue: The Puteri Pacific Johor Bahru
Date: 12 August 2015 (Wednesday)

Location: Klang Valley
Venue: SACC Convention Centre Shah Alam
Date: 13 August 2015 (Thursday)

Location: Klang Valley
Venue: SACC Convention Centre Shah Alam
Date: 18 August 2015 (Tuesday)

Location: Sabah
Venue: Grand Borneo Hotel, Kota Kinabalu
Date: 26 August 2015 (Wednesday)

Location: Sarawak
Venue: Pullman Kuching
Date: 27 August 2015 (Thursday)

Location: Pahang
Venue: The Zenith Hotel, Kuantan
Date: 3 September 2015 (Thursday)

Monday, July 27, 2015

ISO/DIS 9001 - OPERATION - Determination of requirements for products and services - Customer communication

Requirements in clause 8.2.1 of ISO/DIS 9001 are similar to clause 7.2 of ISO9001:2008 QMS standard, however now organization needs to establish the processes for customer communication. As per requirements of ISO/DIS 9001, the organization needs to establish processes for communicating with customers for - products and services information, - enquiries, - contracts, - order handling, - changes with regard to enquiries, contracts, order handling, - obtaining customer views, - obtaining customer perceptions, - obtaining customer complaints, - handling of customer property, if applicable, - handling treatment of customer property, if applicable, - contingency actions' specific requirements, when relevant. Effective customer communication plays a important role in all above activities. Make sure that the organization understand the importance of customer communication. The organization can meet customer's requirements in a better way when it has effective customer communication processes. Effective customer communication can be done by establishing processes for providing product information, catalogues, specifications, samples etc. Product information may also be communicated in hard copy or soft copy. For handling enquiries, contracts, order handling and obtaining customer's views, perceptions, complaints, the organization must establish processes for dealing them. ISO/DIS 9001 has also included the significance of establishing processes for handling and treating customer property and also for contingency (a future or possible event or circumstance which is possible but cannot be predicted with certainty) actions.

Tuesday, January 20, 2015

ISO 9001:2015

I attended  ISO 9001:2015 seminars held at SIRIM somewhere end of last year 2014. It is not yet a final draft of ISO 9001:2015 standards revision, however it is already been around paid seminars and training provided by companies to get some money from the updates. Mostly sharing the draft standards of ISO 9001:2015.

Even though it is ISO 9001:2015 draft, a lot of speakers and trainers said the content of the draft going to be finalize and the updates will be at least not different from the final draft.

Sunday, August 25, 2013



Day 1 ( 29 November 2013,)
Venue:  Conference Room
SIRIM-QAS auditor:   4 auditors – days
                                      (Lead Auditor)
                                     Auditor 1, ( Day 1 only)
                                     Auditor 2 (Day 2 only)

 Please refer to attachment for the audit plan from SIRIM-QAS

Time :  All mentioned members should gather at 9.25 am for opening meeting.
9.30am  - 9.45am  

Opening meeting

9.45 am~10.00am

Briefing on the organization’s QMS and changes since last audit

 10.00am ~10.30am
Review of documentation against requirements of ISO 9001:2008. Review of previous non-conformities (if any)
 10.30am ~ 13.00 pm
Measurement analysis and improvement
·         Internal Audit,CAPA and continual improvement.
Customer communication
·         Customer complaints & data analysis
·         Customer satisfaction & data analysis
Purchasing process
·         Purchasing process
·         Suppliers/Sub-con evaluation/re-evaluation
·         Raw material store
·         IQC-verification of purchased products (including on non-conformance products)
13.00pm ~ 14.00pm
Lunch break
14.00pm ~ 16.30pm
Production audit:
Manufacture of Enamelled Magnet Wire and Extruded Insulation winding wire
·         Product realization-quality plan, process, document, verification & validation, inspection & testing records
·         Production control-work instruction, equipment, records
·         Identification and traceability
·         Customer property
·         Control of monitoring and measuring equipment
Customer related process
·         Customer requirement, contract/order review
·         Changes of order
·         Production planning
·         OQC, Finish Good Store including delivery
16.30pm ~ 17.00pm
Review Day 1 Findings
End of Day 1 audit

Day 2 ( 30 November 2013,  )  



 Management Responsibility

·         Management commitment, customer focus, Quality Policy and Quality Objectives

·         Planning, Responsibility, authority and communication

·         Management Review

Human Resource Management
·         Competence, training and awareness
·         Recruitment
·         Preventive Maintenance
·         IT
Lunch Break-Friday Prayer
Session with top management
Control of document
Control of records
Preparation of report
Closing meeting: Presentation of Findings and Recommendation
End of Audit