Quality System -Training Procedure

Posted on January 17, 2012 by admin

1.0 Purpose

1.1 To provide training for all new and existing employees who perform activities that are documented within the scope of the Company x y z0 1 Quality Management System.

2.0 Scope

2.1 All Employees who perform activities within the scope of the Company x y z0 1 Quality Management System and in some instances 0 wide training initiatives will be trained and competent to the requirements of the Quality Management System prior to executing these activities.

3.0 Responsibilities

Quality Department
This programme and the scheduling of training will be the responsibility of the Quality Department and all other departments as applicable operating within the 1 Quality Management System.

HR Department
The HR Department is responsible for the maintenance of personnel files including curriculum vitae, job descriptions and evidence of education.

Employee
It is the responsibility of the employee to ensure that their Training File is maintained and that they are appropriately trained in accordance with – Training Matrix.

Change Order Originator
– It is the responsibility of the change order originator to complete – Training/COF Tracker when releasing a change order through Document Control.
– It is the responsibility of the change order originator to complete the required training.
– It is the responsibility of the change order originator to provide a list of outstanding trainees to Document Control and to follow-up on training records for same until 100% completion rate has been reached.

4.0 Reference Documents

Change Control
Induction Training
Change Control Form (COF)
Induction Training Log
Training Effectivity Record
Quality System Training Plan
General Training Record
Training Matrix
Training/COF Tracker
Company x y zTraining requirements (Corporate)

5.0 Procedure

5.1 Guidelines – New Employees

Assessment of training needs will be performed by the employee’s Manager, based on the following:
a. Job requirement /description.
b. Employee’s prior training, experience or educational background.
c. Initial hire and or transfer.
d. As the job requirements change.

The Training Plan will be documented and approved by the employee’s Manager on 9, Quality System Training Plan.

5.2 Training Programme Types – New Employees

Induction Programme:
New employees will undertake an induction-training programme within 15 days of joining the company. This programme is outlined in the Induction Training procedure.

5.3 Position Specific Training – New Employees

Training requirements will be based on a specific position operating within the 1 Quality Management System / Departments. This applies to both temporary/contract and permanent staff. It is the responsibility of the employees Functional Manager to identify and provide the required training for certain specific job roles and document it on Form Quality System Training Plan. It is the responsibility of the Functional Manager to identify the required training and complete the Training Matrix –

The Functional Manager assigns the type of training as follows:

Key Type of Training Required Description Training Form Required
C Core Employee is actively carrying out function. If first time training on procedure complete
OR
If Group training or procedure has been upreved and FRM0008 has already been completed, complete

RU Read & Understand Employee is not carrying out function and only needs to be aware that the procedure exists. In the case where this status changes and the employee switches to actively carrying out the function they should complete Core training as described above. Complete

NR Not Required Not required No form required.

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Neville Clarke : Lean & Technical Courses January 2012

Posted on December 16, 2011 by admin

Developing & Managing Key Performance Indicators (KPI)
Date: 5-6 January 2012
Key Performance Indicators (KPIs) provides the organization with the needed direction, motivation, as well as the means to measure the health of the organization. Good KPIs are specific, measurable, aligned to the organizational vision, and provide the impetus to shape strategies and plans.

Business Process Improvement Through 7 Management Tools
Date: 5-6 January 2012
These 7 Management tools make it possible for managers to plan wide-ranging and detailed total quality objectives throughout the entire organization. Some of these tools are borrowed from other disciplines and others are developed specifically for quality management.

Failure Mode & Effect Analysis (FMEA)
Date: 9 January 2012
FMEA is focused on prevention; a well-developed and comprehensive FMEA can greatly reduce the cost of poor quality. As new information emerges and/or when change is encountered, updating the FMEA will continually improve the quality and reliability of a process or product design.

Advanced Product Quality Planning (APQP), Control Plan & Production Part Approval Process (PPAP)
Date: 10 January
APQP focuses on the utilization of various techniques to identify and resolve problems before a product goes into full production while PPAP is a structured approach to ensure that customer requirements are understood and the manufacturing processes have the potential to produce parts that meet the customer’s requirements during actual production.

Quick Changeover for Operational Flexibility and Responsiveness (confirmed)
Date: 10 January
This training will equip participants with the practical knowledge to reduce set-up time reduction and thereby, enhance the organisation’s flexibility and responsiveness to meet customers’ demands. As a result, small batch scheduling and production, as well as mix production, can be practiced effectively and efficiently.

Total Productive Maintenance (TPM): Key to Production Effectiveness (confirmed)
Date: 11 January
This training will provide participants with a good overview of the concepts and practical approaches in implementing an effective TPM program. It takes participants through in details the 8 Pillars of TPM and the TPM implementation roadmap.

Zero Defects Through Poka Yoke (confirmed)
Date: 12 January
This compact course will help participants to get started on developing and implementing a mistake-proofing system for their organizations.

Measurement System Analysis (MSA)
Date: 16-17 January
In Measurement System Analysis (MSA), you will learn how to identify and analyze the source of measurement system variation and how to improve the measurement error to achieve high accuracy and high precision.

Posted in ISO Courses, Training | Tagged , , , , , , , , , , | 13 Comments

ISO Blog Dot Net Popular Searches

Posted on November 23, 2011 by admin

ISO Blog Dot is now almost a year now.From time to time Isoblog.net provides information related to ISO standards, Procedural templates and examples to help people who need references and guide to get a slight idea and understandings on topic that they are looking for free.Below were listings on searches that most popular searched by people all around the world and end up in isoblog.net domain.Thanks guys..

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Planning of Product Realization

Posted on November 23, 2011 by isotrainer

1. The Management shall ensure that the planning of product realization processes shall be consistent with the other requirements of the organization’s Quality and Environmental Management System.

2. In the process of such planning, the Company shall define: -

a. The Quality and Environmental objectives for the service or contract,
b. The need to establish processes and documentation, and to provide resources and facilities specific to the product.
c. Verification, validation, monitoring, Inspection and test activities specific to the product and the criteria for product acceptance.
d. The records that is necessary to provide confidence of conformity and meeting the requirement of the process and product.

3. The Quality and Environmental Plan are also generated to integrate all Quality and Environmental activities and processes of the business.

4. COMPANY, through the efforts of the Environmental Committee and the Environmental Aspects and Impacts procedure, identifies and plans those operations that are associated with COMPANY’s identified significant environmental aspects consistent with its environmental policy, objectives and targets. This process ensures that these activities are carried out under specified conditions, by

a. Establishing, implementing and maintaining documented procedures to control situations where their absence could lead to deviation from the environmental policy, objectives and targets

b. Stipulating the operating criteria in these procedures

c. Establishing, implementing and maintaining procedures related to the identified significant environmental aspects of goods and services used by the organization and communicating applicable procedures and requirements to suppliers, including contractors. Suppliers are required to provide appropriate environmental, health & safety information about their products (i.e. MSDS sheets) as part of the order. These are maintained in MSDS binders available to all employees. Significant aspects associated with new materials are identified as described in the Environmental Aspects and Impacts procedure and appropriate operational controls established.

5. Subcontractors involved in work that could have a significant environmental impact (e.g. construction, demolition, etc.) are requested to describe their processes, materials and wastes. Only certified and/or licensed environmental subcontractors (e.g. environmental compliance consultants, waste haulers) are used for specific environmental services. COMPANY’s environmental policy and appropriate requirements are communicated to environmental subcontractors prior to the start of any work. Specific instructions for the communication with suppliers and contractors are provided in the Environmental Briefing Form

Posted in Environmental Procedure, ISO 14001:2004, iso 9001:2008, Product Realization | Tagged , , , , | 27 Comments

ISO 9001:2008-RESOURCE MANAGEMENT PROCEDURES Part 2

Posted on September 17, 2011 by isotrainer

The procedures shall also include: -

• Determine the necessary competence for personnel performing work affecting product Quality and Environmental.
• Provide training / others action to satisfy the need.
• Evaluate the effectiveness of the action taken.
• Ensure that all personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the Quality and Environmental Objective.
• Maintain appropriate records of education, training, skills and experience.

9. Each department head is responsible to identify the training needs of their staff in terms of skill, technical expertise and management knowledge.

10. The organization shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirement as applicable.
a) Building, workplace and associated utilities.
b) Process equipment (both hardware and software)
c) Supporting service (transport / communication)

Posted in iso 9001:2008, Iso template, Quality Manual, Resource Management | Tagged , , , | 25 Comments

Management system basics for ISO

Posted on September 17, 2011 by isotrainer

There are important basics for Management system in ISO standards.Management system basically refers to what the organization does to manage its processes, or activities, so that its products or services meet the objectives it has set itself, such as:

* satisfying the customer’s quality requirements,
* complying with regulations, or
* meeting environmental objectives.

Management system standards

Management system standards provide a model to follow in setting up and operating a management system. This model incorporates the features on which experts in the field have reached a consensus as being the international state of the art.

Plan – Do – Check – Act

The Plan – Do – Check – Act (PDCA) cycle is the operating principle of ISO’s management system standards.
Plan, Do, Check, Act

Plan – establish objectives and make plans (analyze your organization’s situation, establish your overall objectives and set your interim targets, and develop plans to achieve them).

Do – implement your plans (do what you planned to).

Check – measure your results (measure/monitor how far your actual achievements meet your planned objectives).

Act – correct and improve your plans and how you put them into practice (correct and learn from your mistakes to improve your plans in order to achieve better results next time).

From time to time ISO have been upgrade from one transition to another transition for newer version of standard.However, the basic is still the same.usually it’s differences is not that significant for us to master it.So, do take note this simple Management system basics.

Posted in ISO 14001:2004, iso 9001:2008, Quality System | Tagged , , | 16 Comments

Top management and Quality and Environmental Policy

Posted on September 16, 2011 by isotrainer

1. The top management shall ensure that the Quality and Environmental Policy: -

a) Is appropriate to the purpose of the Company
b) Includes commitment to comply with requirements and continual improve the effectiveness of the Quality and Environmental Management System.
c) Provides a framework for establishing and reviewing Quality and Environmental Objectives

d) Is understood, communicated and made aware to all levels of the organization
e) Is reviewed for continual suitability

2. In meeting the Quality and Environmental Policy, company shall set annual Quality and Environmental Objectives / Target including those needed to meet requirement for product are establish at relevant functions and levels within the organization explained in the System Maintenance Procedure .

3. Head of Department shall develop the Action Plan, usually at the preceding year (according to company financial year / calendar. It shall be recommended to the Top Management (Managing Director) for approval before making it available to all departments concern.

4. The Quality and Environmental Objectives set shall be measurable, time-bound, challenging and consistent with the Quality and Environmental Policy. These Quality and Environmental Objectives shall be review yearly during the Management Review Meeting to reflect the customer requirement and satisfaction.

5. Company establishes annual environmental objectives and related targets as part of its management review process. New objectives and targets are established each year in the management review held just prior to the initiation of the strategic planning process to allow for incorporation into the strategic plan and to ensure adequate financing of the projects. New objectives are typically proposed by members of the board of management review or by process owners based on the results of the management review and its assessment of environmental management system performance and changing circumstances.

6. These objectives and targets are measurable, where practicable, and consistent with the environmental policy, including the commitments to prevention of pollution, to compliance with applicable legal requirements and with other requirements to which the company subscribes, and to continual improvement.

7. When establishing and reviewing its objectives and targets, company takes into account the legal requirements and other requirements to which the organization subscribes, and its significant environmental aspects. It also considers its technological options, its financial, operational and business requirements, and the views of interested parties. Environmental management programs are established to ensure the achievement objectives and targets once approved. These program(s) include

a. Designation of responsibility for achieving objectives and targets at relevant functions and levels of the organization, and
b. The means and time-frame by which they are to be achieved.

11. The approved objectives and targets are listed in the Environmental Planning Workbook along with their associated management programs (who, what, when). Note that other formats may be used for the management program (e.g. Microsoft Project) if needed. In this case a reference to the alternate plan should appear in the Environmental Planning Workbook.

12. Quality and Environmental Planning shall also be performed to include: -

a) The processes of the Quality and Environmental management system, considering the permissible exclusions
(Refer to Section D of this System Manual)
b) The resources needed (refer to Resource Management Procedure)
c) Continual improvement of the Quality and Environmental Management System.

10. The top management shall ensure that

a) The planning of SM is carried out to meet the requirement in clause 4.1 Internal standard and Quality and Environmental Objectives.
b) The integrity of the SM.

11. All planning shall be documented and retained as per the Control of Record Procedure.

12. The planning shall ensure that any change recommended shall be in a controlled manner and that the integrity of the SM is maintained such change.

Posted in ISO 14001:2004, iso 9001:2008, Management responsibility | Tagged , , , , , , , , , , , , , | 9 Comments

ISO 9001:Management Responsibility

Posted on September 16, 2011 by isotrainer

The Management Review shall cover all inputs and outgoing (e.g. audit results, customer feed back, process performance, and etc.) as well as the output in relation to the improvement initiatives of Quality and Environmental Management System, business processes, product and resources.

A Communication Process Chart shall also be established to identify the communication process.

Finally, all employees have the responsibility to safeguard the environment and their fellow workers by adhering to the policies and procedures associated with the environmental management system and by participating in the identification of environmental performance improvement opportunities wherever possible. Supervisors and management team members have the additional responsibility to support employees in implementing environmental improvement projects.

Posted in iso 9001:2008, Management responsibility, Quality Manual | Tagged , , , | 9 Comments

MANAGEMENT RESPONSIBILITY

Posted on September 15, 2011 by isotrainer

In ISO management responsibility is a very crucial one.Without proper management which distributes plans and execute well, the system will totally failed.In ensuring the effectiveness of the Quality and Environmental Management System implementation, the following procedures and/or standard have been established: -

1.Management Commitment

The top management shall be committed to develop and continually improve the Quality and Environmental Management System by: -
a) Communicating to the organization the importance of meeting Customer, statutory and regulatory requirements.
b) Establishing the Quality and Environmental policy and objectives
c) Conducting management reviews to monitor and initiate action to ensure the effectiveness of the Quality and Environmental Management System.
d) Ensuring the availability of resources.

2.Management shall ensure the availability of resources essential to establish, implement, maintain and improve the environmental management system. Resources include human resources and specialized skills, organizational infrastructure, technology and financial resources

3.Roles, responsibilities and authorities shall be defined, documented and communicated in order to facilitate effective environmental management. Roles, responsibilities and authorities may be documented in job descriptions (major duties), competency matrices (job specific responsibilities) and within local procedures and instructions (task and functional responsibilities). ?

4.In assurance of an effective Quality and Environmental Management System, the Managing Director has appointed the Head of QC Department as the Management Representative assisted by a Management Team / Committee for the establishment, implementation and maintenance of the Quality and Environmental Management System according to ISO 9001:2008 standard requirement and ISO 14001:2004 standard requirement .

5.Company’s Management shall continuously provide adequate resources essential to implement its Quality and Environmental policy, its business operations and to achieve its Quality and Environmental objectives. In effort to ensure resource availability, the Management has also defined the roles and responsibilities of all personnel concerned. An Organization Chart with the relevant functions / departments shall therefore be created to reflect such scope.

Posted in Environmental Manual, Environmental Procedure, ISO 14001:2004, Iso template, Management responsibility | Tagged , , , , , , , , , , , , , , , , , , , | 9 Comments

Procedural Policy for Quality and Environmental manual

Posted on September 15, 2011 by isotrainer

1.The system documentation shall also be controlled as per the requirement of the ISO 9001:2008 and ISO 14001:2004 standard, being that the Document Control Center (DCC) has been set up for the control, issue, change and obsolete status of all Quality and Environmental records.

2.The Department Heads are responsible to ensure that all documents applicable to their Quality and Environmental system are available and maintained at all relevant locations. They are also responsible to ensure that up-to-date formal procedures are implemented, while obsolete documents are promptly removed.

3. The establishment of documented procedures includes
• Approved documents for adequacy prior to use
• Review, up date and re-approve document
• Identified the changes and the current revision status of documents
• Ensure that the relevant versions of applicable documents are available at point of use
• Ensure that document remain legible and readily identify
• Internal or External document are identified and the distribution are controlled
• To stamp “OBSOLETE” to no longer valid / control document

4.Master copies of the Systems Manual and Procedures shall be kept at the Document Control Center. A master list of all controlled documents identifies the latest issues.

5.Company has established process for the Control of Records including:

? Record identification
? Record storage
? Protection
? Retrieval
? Retention period
? Maintenance and disposition

6.Individual department head shall maintain Quality and Environmental Records. Each department is responsible to ensure that the identification, collection, indexing, filling, storage, maintenance and disposition of the respective Quality and Environmental records are implemented according to the system procedure.

7.All Quality and Environmental records shall be legible and identifiable to the product involved. They shall be stored at secure location within the factory premises for use and for reference where and when needed.

8.Records are maintained as per the retention period described in the Quality and Environmental Records Retention Table. Where agreed contractually, Quality and Environmental records shall be made available to customer or his representative for evaluation for an agreed period.

Posted in Environmental Manual, Environmental Procedure, ISO 14001:2004, ISO 9001:2001, iso 9001:2008, Iso template, Quality Manual, Quality System | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 9 Comments